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T&Cs, Privacy & Cookie Policy

Delivery

We endeavour to dispatch all stock items within 48hrs (two days Monday to Friday), however if this is not possible we will contact you. We use UK Royal Mail for all consignments. We aim to keep all items on the website in stock, however if we have temporarily sold out of your chosen item we will make and despatch the item within 48Hrs.

Payment

All items must be paid for in full before we can dispatch them. You can choose to make payment on our website through Sage Pay or via PayPal. Both are secure on-line payment systems.

Postage and Packing

UK Mainland: For all orders delivery is FREE.

Overseas orders are priced by country and the prices are displayed in the shopping cart before any personel information is requested.

Returns and Refunds

We will refund or replace any items that you are not completely satisfied with within 14 days of receipt as long as the goods are returned with their original packaging, have not been used and are in the condition in which they were received. The cost of the goods will then be refunded but there will be no refund for postage and packing costs. Please contact us before returning any goods.

Head Office

Starchild
The Old Chapel,
Curzon Street,
Ibstock,
Leicestershire,
LE67 6LA.

Tel : 01530 264254
Fax : 01530 261919
e-mail : info@starchildshoes.co.uk

Website Data

All our prices are shown in £ sterling and do not include delivery charges. We reserve the right to change any advertised prices at any time. The price you pay is the price displayed on this website at the time we receive your order except in the instance where an error has occurred with the data entry. In the event that an error is discovered with the price of any goods you may have ordered we will inform you as soon as we can whereupon we will give you the option of amending your order at the correct price or cancelling it.

Data Privacy

Your payment is processed either by SagePay or PayPal. All customer information is kept strictly confidential on secure encrypted servers. We do not keep credit card information. Customer information is only used for the purpose of processing and fulfilling your order. We do NOT and will NOT pass your details to any third party.

We conform to the requirements of the Data protection act 1998.

Our Web site uses cookies to make your shopping basket work. These collect no information about yourselves and do not store any information on your personal machine. Without temporary cookies (known as session cookies) you will not be able to add items to the shopping basket.

Copyright

All Text and Images on www.starchildshoes.co.uk are the property of Starchild Shoes Ltd. All rights reserved. Any unauthorised broadcasting, copying or other use will constitute an infringement of copyright.

Intelectual Property

Starchild, Maminka, and Triggerfish are trade marked brands, designs produced under these brands are subject to IP copyright.

Anyone found to be offering copies of our designs for sale is subject to legal action.

Complaints

If you are unhappy about our products or the way we treat you then please tell us. We always do our best to resolve problems in a fair and equitable manner.

Security & Privacy Policies

As an internet/mail order company the security and privacy of your information and personal details are top priority to Starchild. All of our information is collected and stored in accordance with the Data Protection Act 1998, the Distance Selling Directive and the Which? Web Trader Code of Practice.

When you register your details with us or place an order, we use a secure server. Any data you give is encrypted using a ‘Secure Socket Layer’ (SSL) session. SSL is an industry standard and is one of the best ways to ensure internet messages are not intercepted. When using a secure connection a small padlock will be displayed in the bottom right hand corner of your browser when you reach the checkout page.

Security

All Starchild online purchases take place in a safe environment using the latest security technology to protect all of our customers. We are PCI Compliant which is necessary to ensure the internet and shopping online is secure, maintaining a secure network and protecting cardholder data.

We don't store any card details. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology – this means you cannot inadvertently place an order through an unsecured connection.

All transactions carried out using our store are done through our payment provider SagePay, this means we don't hold any of your card details and you have the peace of mind using a well-respected global payment gateway.

Privacy

Starchild is committed to protecting your privacy. We will only use information given at the time of ordering or when making an enquiry by whatever means is collected lawfully and in accordance with the Data Protection Act 1998.

You can browse our website without disclosing your personal information. If at any point whilst using our website we ask you for information (i.e. when making an enquiry or placing an order), we will always make it clear for what purpose this information will be used. All transactions that you initiate with Starchild on this website are confidential. Your name will not be added to any third party mailing lists. We collect information about you for two main reasons, to process your online order and to provide you with the most efficient possible service. The information collected will be used to personally keep in touch and let you know of any offers, sales or promotions that Starchild are carrying out (if you have selected to receive these emails/newsletters via your member registration). You can request that we stop using your information in this manner at anytime by writing to us or sending us an email to info@starchildshoes.co.uk, please note that we will deal with your request promptly but you may receive information for a short period after your request whilst we update our records.

Please note that Starchild Shoes Limited will never make your email address available to third parties other than in the following circumstances:

  • Undertaking checks with credit reference agencies. Please note that any request made to a credit reference agency will be recorded and held by them for the purpose of providing credit ratings, advice and reports;
  • Legal and debt recovery agents for the purpose of debt collection and tracing;
  • Reputable companies used by us to fulfil or deliver your order;
  • In accordance with any consent given by you via this website or otherwise;
  • If we are required to do so by law or if we receive a valid request by the police or government department investigating an illegal (or alleged illegal) activity.

Conditions of Use

Starchild may revise these Terms and Conditions at any time. Users should check these terms and conditions periodically. Entering the website will constitute your acceptance of these terms and conditions, including recent changes, whether or not you chose to review these changes.

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